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  • Podcast

DLD 188 : Raging jealousy

Seth is in Hamburg, but Fozz and Stephan are debating what is the "east Bay" and what is the "south Bay". Riveting stuff. Chime in with your opinion. Read More
  • Podcast

DLD 187: In it for the (Ultra) Long Haul

Don't worry: This episode isn't nearly as long as the flights we're talking about. But with Perth-London service launched recently we're all about the very, very long flights. Plus, special guest Cynthia Drescher is back to join in the conversation. Read More
  • Podcast

DLD 185: A loyalty deep dive in Bangkok

What's next in the travel loyalty world? Time for a field trip to Bangkok to find out. The annual Loyalty Conference is always good for some interesting insights into the future of this industry. Read More
  • Podcast

DLD 183: A Tibet Temper Tantrum

Clicking the like button costs one Marriott employee his job. American is crying foul in Chicago and Delta's efforts to remain neutral aren't working out so well. Plus, an awful way to motivate employees comes to United Airlines! Read More
  • Podcast

DLD 182: Blown tires, blown service recovery

A blown tire in Newark caused rolling delays and some pretty poor customer service in Portland. Delta struck a nerve in Georgia that could hurt it on the fuel tax front. Also, some talk about battery fires and lots of other news this week. Read More
  • Podcast

DLD 181: Akbar’s busy week

Rebranding an airline is a lot of work. So is throwing a ridiculous party for a new aircraft subtype. Welcome to Qatar Airways' CEO Akbar Al Baker's week. Plus more Rouge, a mini United and flying electric cars. Read More
  • Podcast

DLD 180: Engines Turn Or Podcast Speaks

No, that's not really what ETOPS stands for but with the rash of engine issues in the past week we couldn't help talking about them. Etihad cuts, Air India's sale plans and American Airlines' employees have a lot to say to their company. Come listen! Read More
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