Dots, Lines & Destinations

The image shows a collection of various Buddha statues and other religious figures, predominantly made of metal with a golden finish. The statues are closely packed together, with some showing signs of wear and patina. The figures are in different poses, including seated and standing positions, and are intricately detailed. The background is filled with more statues and religious artifacts, creating a dense and rich display.

Podcast

DLD 185: A loyalty deep dive in Bangkok

What's next in the travel loyalty world? Time for a field trip to Bangkok to find out. The annual Loyalty Conference is always good for some interesting insights into the future of this industry.Read more

The image shows a view from an airplane window, capturing the aircraft's wing and a vast landscape of mountains below. The sky is clear, and the mountains are covered in a light mist or fog, creating a serene and expansive scene. The photo is taken during daylight hours.

Podcast

DLD 184: An episode about something

There are topics in this episode. Lots of them. Some of the best topics. But I have no idea what they are so you'll need to listen to find out more.Read more

Alt text: A row of gray toilet seat lids and bases are lined up on a shelf. The image shows both the circular seat parts and the flat lids, arranged in an orderly fashion. The background includes shelving and other indistinct items.

Podcast

DLD 183: A Tibet Temper Tantrum

Clicking the like button costs one Marriott employee his job. American is crying foul in Chicago and Delta's efforts to remain neutral aren't working out so well. Plus, an awful way to motivate employees comes to United Airlines!Read more

Alt text: The interior of an empty airport shuttle train with modern design, featuring rows of doors on both sides and handrails. Two passengers are seated at the far end of the train. The ceiling is illuminated with bright lights, and a digital sign above the passengers reads "Gates E." The train appears to be in motion, as the tunnel outside the windows is blurred.

Podcast

DLD 182: Blown tires, blown service recovery

A blown tire in Newark caused rolling delays and some pretty poor customer service in Portland. Delta struck a nerve in Georgia that could hurt it on the fuel tax front. Also, some talk about battery fires and lots of other news this week.Read more

A person is walking and pulling a rolling suitcase. A pineapple is sticking out of the partially open suitcase. The person is wearing black pants and brown shoes. The image appears to be taken in an indoor setting, possibly an airport or a train station.

Podcast

DLD 181: Akbar’s busy week

Rebranding an airline is a lot of work. So is throwing a ridiculous party for a new aircraft subtype. Welcome to Qatar Airways' CEO Akbar Al Baker's week. Plus more Rouge, a mini United and flying electric cars.Read more

The image shows Wat Arun, also known as the Temple of Dawn, located in Bangkok, Thailand. The temple's central spire (prang) is prominently featured, surrounded by smaller spires. The temple complex is situated along the Chao Phraya River, with a dock and several boats visible in the foreground. The area is adorned with flags, including the Thai national flag. The sky is overcast, and there are trees and other structures within the temple grounds.

Podcast

DLD 180: Engines Turn Or Podcast Speaks

No, that's not really what ETOPS stands for but with the rash of engine issues in the past week we couldn't help talking about them. Etihad cuts, Air India's sale plans and American Airlines' employees have a lot to say to their company. Come listen!Read more

Alt text: A foggy landscape featuring a vineyard in the foreground with wooden posts and bare vines. In the background, atop a hill, there is a large, white castle partially obscured by mist. The scene has a moody, overcast atmosphere.

Podcast

DLD 179: When we couldn’t figure out where to go

Every now and then you'll find us together somewhere around the world. This trip ended up in Sofia, Vaduz, Stuttgart and Munich because we suffered from indecision paralysis. Some fun stories along the way, though.Read more

A large commercial airplane with "QATAR" written on its underside is flying overhead against a clear blue sky. The aircraft is viewed from below, showing its wings, engines, and landing gear.

Podcast

DLD 178: The Dots & Lines Memorial Episode

Naming a stadium costs big bucks. And when the name is poorly phrased that can be all sorts of awkward as United is discovering. Niki gets another new owner, Bombardier won and Qatar faces up to some challenges.Read more

A stunning sunset over a cityscape with a dramatic sky filled with vibrant red, orange, and purple clouds. The sun is partially hidden behind the horizon, casting a warm glow over the buildings and reflecting off a body of water in the foreground. The scene is tranquil and picturesque, capturing the beauty of the evening sky.

Podcast

DLD 177: A super jumbo lifesaver

The A380 gets a new order and Airbus gets some additional action in China. Also, new rules for service animals, new liveries, new routes and new uniforms.Read more

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