Happy new year! Today we’re talking about airline PR blunders, plans for 2015 and how the new mileage earning rules are changing behavior (or not).
How does United Airlines manage to piss off a group of monks? The company is blaming an anti-fraud company but the story stinks from all angles. The airline also faced a bit of a firestorm from a disgruntled mother, but that story wasn’t nearly as strong and it seems the mom actually managed to convince the public to support United. Oh, and lots of MileagePlus accounts have apparently been hacked which is bad. United’s handling of the situation is worse.
Lots of discussions about where we’re planning to travel this year as well which should be interesting.
Enjoy the show (and the new year!):