Dots, Lines & Destinations

The image shows three airplanes at an airport. In the foreground, there is a large airplane with a colorful tail featuring red, yellow, and blue sections, and a South Korean flag near the tail. To the left, there is another airplane with a light blue body and the text "Korean Air" on its side. In the background, a third airplane is seen in the air, approaching for landing. The runway and taxiway signs are visible, and the sky is overcast.

Podcast

DLD 188 : Raging jealousy

Seth is in Hamburg, but Fozz and Stephan are debating what is the "east Bay" and what is the "south Bay". Riveting stuff. Chime in with your opinion.Read more

Alt text: View from an airplane window showing the aircraft's wing and engine. The sky is painted with hues of orange, pink, and blue, indicating either sunrise or sunset. Below, a blanket of clouds stretches out to the horizon. The image is serene and captures the beauty of flying above the clouds.

Podcast

DLD 187: In it for the (Ultra) Long Haul

Don't worry: This episode isn't nearly as long as the flights we're talking about. But with Perth-London service launched recently we're all about the very, very long flights. Plus, special guest Cynthia Drescher is back to join in the conversation.Read more

The image shows an infinity pool overlooking a vast body of water, likely the ocean. Several people are swimming and relaxing in the pool. On the right side, there are lounge chairs with white umbrellas, and a few people are sitting or standing near the poolside. The sky is clear with a few clouds, and the horizon is visible in the distance. The overall scene is serene and picturesque, suggesting a relaxing and luxurious environment.

Podcast

DLD 186: My face is my passport; verify me

Biometrics are big these days. But what benefits do they bring to travelers? Ryanair makes a move in Austria and United makes more cuts to Polaris. Plus plenty more…Read more

The image shows a collection of various Buddha statues and other religious figures, predominantly made of metal with a golden finish. The statues are closely packed together, with some showing signs of wear and patina. The figures are in different poses, including seated and standing positions, and are intricately detailed. The background is filled with more statues and religious artifacts, creating a dense and rich display.

Podcast

DLD 185: A loyalty deep dive in Bangkok

What's next in the travel loyalty world? Time for a field trip to Bangkok to find out. The annual Loyalty Conference is always good for some interesting insights into the future of this industry.Read more

The image shows a view from an airplane window, capturing the aircraft's wing and a vast landscape of mountains below. The sky is clear, and the mountains are covered in a light mist or fog, creating a serene and expansive scene. The photo is taken during daylight hours.

Podcast

DLD 184: An episode about something

There are topics in this episode. Lots of them. Some of the best topics. But I have no idea what they are so you'll need to listen to find out more.Read more

Alt text: A row of gray toilet seat lids and bases are lined up on a shelf. The image shows both the circular seat parts and the flat lids, arranged in an orderly fashion. The background includes shelving and other indistinct items.

Podcast

DLD 183: A Tibet Temper Tantrum

Clicking the like button costs one Marriott employee his job. American is crying foul in Chicago and Delta's efforts to remain neutral aren't working out so well. Plus, an awful way to motivate employees comes to United Airlines!Read more

Alt text: The interior of an empty airport shuttle train with modern design, featuring rows of doors on both sides and handrails. Two passengers are seated at the far end of the train. The ceiling is illuminated with bright lights, and a digital sign above the passengers reads "Gates E." The train appears to be in motion, as the tunnel outside the windows is blurred.

Podcast

DLD 182: Blown tires, blown service recovery

A blown tire in Newark caused rolling delays and some pretty poor customer service in Portland. Delta struck a nerve in Georgia that could hurt it on the fuel tax front. Also, some talk about battery fires and lots of other news this week.Read more

A person is walking and pulling a rolling suitcase. A pineapple is sticking out of the partially open suitcase. The person is wearing black pants and brown shoes. The image appears to be taken in an indoor setting, possibly an airport or a train station.

Podcast

DLD 181: Akbar’s busy week

Rebranding an airline is a lot of work. So is throwing a ridiculous party for a new aircraft subtype. Welcome to Qatar Airways' CEO Akbar Al Baker's week. Plus more Rouge, a mini United and flying electric cars.Read more

The image shows Wat Arun, also known as the Temple of Dawn, located in Bangkok, Thailand. The temple's central spire (prang) is prominently featured, surrounded by smaller spires. The temple complex is situated along the Chao Phraya River, with a dock and several boats visible in the foreground. The area is adorned with flags, including the Thai national flag. The sky is overcast, and there are trees and other structures within the temple grounds.

Podcast

DLD 180: Engines Turn Or Podcast Speaks

No, that's not really what ETOPS stands for but with the rash of engine issues in the past week we couldn't help talking about them. Etihad cuts, Air India's sale plans and American Airlines' employees have a lot to say to their company. Come listen!Read more

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