Can loyalty programs actually make changes that seem to make things better for customers, without taking benefits away elsewhere? Tune in to find out.Read more
Thank goodness change is such a constant in this industry. Otherwise what would we have to talk about every week?Read more
So many aircraft orders announced in the past week, and we didn't even cover all of them. Plus, a suite new seat.Read more
But at least there was no meltdown this week...Read more
Delta made waves with its SkyMiles/SkyClub rules changes last week. Plus, new seats, new routes, and an end to revenge.Read more
Intellectual property is a very real thing. So are weather-induced diversions these days.Read more
Picking an airport in Mexico might be a bit more challenging later this year. Plus flying whales and more Tokyo.Read more
How much money can a one-plane airline lose in just two months? More than just about everyone involved expected.Read more
A report from the inaugural flight from the Faroe Islands to New York, plus other bits along the way.Read more
From the Blog
Seth Miller
Seth Miller
Seth Miller