Can loyalty programs actually make changes that seem to make things better for customers, without taking benefits away elsewhere?
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Also in this episode:
- Mosaic updates
- Southwest *lowers* elite qualification requirements
- United switching to boarding with Windows first
- Beond reveal
- AA wants to bring back JFK-HND
- ITA Airways announces seven new destinations for Summer 2024
- PSM fire engine issues
- AA backfilling NEA breakup in New England
- Rolls-Royce to cut 2,500 jobs in cost cutting drive
- More MAX build issues
For our Patreon subscribers we have bonus content, including:
- Interesting Emirates loyalty stats
- Delta talks loyalty in its Q3 earnings
- BermudAir backtracks on all-premium play
- KLM getting worried about AMS slot cuts
- Deforestation avoidance carbon offset scam had two major US airlines as customers
- New AA Business Program
- A plan with a lot of baggage! MEPs push for airlines to stop charging for carry-on bags
And plenty more. Enjoy the show!
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