Can loyalty programs actually make changes that seem to make things better for customers, without taking benefits away elsewhere? Tune in to find out.

A smooth connection in Seattle was unexpected. Smoothing connections in Africa might be useful. And Brexit likely means rough connections for millions. Hooray!

A great credit card debate to kick things off this week. Which is terribly unusual, but also pretty interesting. Also, the US3 v ME3 might finally be settled, with a bit of Mexican collateral damage. And do people really care that much about tomato juice on board!?!