Loyalty programs like to talk about emotion and building relationships. But the driving factor behind all of that is data. Lots and lots of data.
Is there such a thing as a nice CRJ200 ride? And why might a new world’s longest flight be a bad idea?? Plus another top tier got harder to realize and LAX is moving its pickup zone outside the terminal loop.
A new neo takes flight and old routes reopen. Plus a fancy first class cabin and WOW might make a comeback after all.
Who is a strong airline leader these days? What are the qualities that it takes? And why do so many seem to do it so badly??
Is American’s new LAX terminal a bet against JFK? Why is Hertz joining SkyTeam? And what the heck is going on at British Airways??
Hi there! It looks like you’re trying to record a milestone podcast. Would you like some help with that? Maybe we should’ve answered yes on that one. We’re joined by Ed Pizza from Miles To Go this week to celebrate our 200th episode with the usual fun and inanity. C’mon in!
What’s next in the travel loyalty world? Time for a field trip to Bangkok to find out. The annual Loyalty Conference is always good for some interesting insights into the future of this industry.
New Suites seats from Emirates and Singapore Airlines are all the rage, but do they really matter? Revenue-based loyalty, a fond farewell and a new long-haul LCC are also part of this week’s news.
What happens when a guy nicknamed Black Cloud for his travel, erm, challenges goes for a run in Ahmedabad at 5am? Many things, including that we managed to get him as a guest on the show to talk about all sorts of fun, including the “real life, high stakes version of Frogger” which ensued.
Greetings from Hamburg, home of Aircraft Interiors Expo 2014. This week’s episode includes a couple special guests from RouteHappy.com, John Walton and Jason Rabinowitz. We’re talking all sorts of fun things with them related to…