Can loyalty programs actually make changes that seem to make things better for customers, without taking benefits away elsewhere? Tune in to find out.
Thank goodness change is such a constant in this industry. Otherwise what would we have to talk about every week?
Delta made waves with its SkyMiles/SkyClub rules changes last week. Plus, new seats, new routes, and an end to revenge.
Intellectual property is a very real thing. So are weather-induced diversions these days.
How much money can a one-plane airline lose in just two months? More than just about everyone involved expected.
Unlikely this episode will be, but is it worse than the odds of a new MAX delivery to China anytime soon??
Can economy class be considered an upgrade from premium economy? We’re talking about airlines, so you know where this is going.
Can fries be reasonably served as a side on board? And, quite frankly, why not tater tots instead??
What matters most on long-haul flying? And why isn’t it a good night’s sleep??
A rough week in aviation for safety incidents. But we’re also trying to find some positive news…