The initial accident report from AI 171 is out, and the story it tells is both spooky and incomplete. Plus new planes in Malaysia, new cabins for Virgin, and new ways to visit China, and much more.

Can loyalty programs actually make changes that seem to make things better for customers, without taking benefits away elsewhere? Tune in to find out.

Can fries be reasonably served as a side on board? And, quite frankly, why not tater tots instead??