Loyalty programs like to talk about emotion and building relationships. But the driving factor behind all of that is data. Lots and lots of data.
DLD 265: A luxury CRJ200 experience
- October 24, 2019
- Tagged as: 777X, 787-9, A220, A350, Airbus, Boeing, business class, Companion Pass, CRJ200, CSeries, Delta Air Lines, elite status, frequent flier, frequent flyer, LAX, London, Los Angeles, loyalty, Lyft, New York City, PaxEx, premium cabin, priority boarding, Project Sunrise, Qantas, routes, SkyMiles, SkyMiles Select, Southwest Airlines, subscription, Swiss, SYD, Sydney, Uber, ULH, ultra long haul
Is there such a thing as a nice CRJ200 ride? And why might a new world’s longest flight be a bad idea?? Plus another top tier got harder to realize and LAX is moving its pickup zone outside the terminal loop.
DLD 251: Widget Wishes
- July 18, 2019
- Tagged as: All Nippon Airways, ANA, ATC, business class, Delta Air Lines, first class, frequent flier, frequent flyer, Iceland, Jeju, JejuAir, JinAir, Korean Air, loyalty, Pakistan, podcast, points, Trip Report, Upgrade, upgrades, WAB Air, WOW Air
A new neo takes flight and old routes reopen. Plus a fancy first class cabin and WOW might make a comeback after all.
It is an interesting time to be a 3rd party loyalty program operator. Air Canada is now trying to buy back Aeroplan and Aeromexico made a move, too. Plus, the TSA might be tracking you for no good reason, a 787 got lost at Narita and Delta is downgrading passengers when upgrading some aircraft.
DLD 166: The Suite Life
- November 16, 2017
- Tagged as: Chengdu, DEL, Delhi, Emirates, Flying Blue, FlyingBlue, frequent flier, frequent flyer, loyalty, points, revenue-based, United, United Airlines, World Airways
New Suites seats from Emirates and Singapore Airlines are all the rage, but do they really matter? Revenue-based loyalty, a fond farewell and a new long-haul LCC are also part of this week’s news.
DLD 145: Gaming the games in casino loyalty
- June 8, 2017
- Tagged as: casino, London, loyalty, podcast
Loyalty isn’t just about hotels and airlines. Casinos run some of the largest and must lucrative programs out there. And, not surprisingly, there are people who like to play that game just like those who play the travel game.
