DLD 182: Blown tires, blown service recovery

Alt text: The interior of an empty airport shuttle train with modern design, featuring rows of doors on both sides and handrails. Two passengers are seated at the far end of the train. The ceiling is illuminated with bright lights, and a digital sign above the passengers reads "Gates E." The train appears to be in motion, as the tunnel outside the windows is blurred.

A blown tire in Newark caused rolling delays and some pretty poor customer service in Portland. Delta struck a nerve in Georgia that could hurt it on the fuel tax front. Also, some talk about battery fires and lots of other news this week.

DLD 180: Engines Turn Or Podcast Speaks

The image shows Wat Arun, also known as the Temple of Dawn, located in Bangkok, Thailand. The temple's central spire (prang) is prominently featured, surrounded by smaller spires. The temple complex is situated along the Chao Phraya River, with a dock and several boats visible in the foreground. The area is adorned with flags, including the Thai national flag. The sky is overcast, and there are trees and other structures within the temple grounds.

No, that’s not really what ETOPS stands for but with the rash of engine issues in the past week we couldn’t help talking about them. Etihad cuts, Air India’s sale plans and American Airlines’ employees have a lot to say to their company. Come listen!

DLD 179: When we couldn’t figure out where to go

Alt text: A foggy landscape featuring a vineyard in the foreground with wooden posts and bare vines. In the background, atop a hill, there is a large, white castle partially obscured by mist. The scene has a moody, overcast atmosphere.

Every now and then you’ll find us together somewhere around the world. This trip ended up in Sofia, Vaduz, Stuttgart and Munich because we suffered from indecision paralysis. Some fun stories along the way, though.

DLD 174: New year, new rules, new programs

A close-up image of a train ticket and a passport. The train ticket is for a journey from Chengdu South (Chengdunan) to Leshan, scheduled for November 12, 2017, at 09:32 AM. The ticket price is ¥51.0, and the seat number is 02 Car 15B. The background shows a blurred electronic departure board with red and yellow lights.

Welcome to 2018, where hotel loyalty programs are updating their rules and one is starting over completely. A late 2017 bankruptcy is finally getting resolved and new seats are coming (yes, slimlines) to a major European airline. And somehow we’re still relatively optimistic about the whole thing.

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