A couple major unexpected events this week caught us off guard, but we’re doing our best to get through it all.
Can loyalty programs actually make changes that seem to make things better for customers, without taking benefits away elsewhere? Tune in to find out.
Thank goodness change is such a constant in this industry. Otherwise what would we have to talk about every week?
But at least there was no meltdown this week…
Delta made waves with its SkyMiles/SkyClub rules changes last week. Plus, new seats, new routes, and an end to revenge.
Intellectual property is a very real thing. So are weather-induced diversions these days.
Picking an airport in Mexico might be a bit more challenging later this year. Plus flying whales and more Tokyo.
Dismissing idiocy of the past rather than owning up to mistakes is an interesting choice for an airline startup trying to avoid being seen as a scam. Think it’ll work?
United’s operations are mostly back to normal at this point, but it took a while to get there. Fortunately, there were plenty of other things to keep us entertained while watching that mess unfold.
Can fries be reasonably served as a side on board? And, quite frankly, why not tater tots instead??
