DLD 499: Ramble on

Another week, with plenty of random thoughts from the guys…

DLD 454: Is there such a thing as real loyalty program enhancements?!?

a wall of canned food

Can loyalty programs actually make changes that seem to make things better for customers, without taking benefits away elsewhere? Tune in to find out.

DLD 350: Wider than the average show

Alt text: A view through an archway of a historic courtyard with classical architecture. The buildings on either side have a mix of red brick and stone facades with arched windows and columns. A large hanging lantern is centered in the archway, and the sky above is overcast. Benches line the walls of the courtyard, and there is a sign in the middle of the courtyard.

How does just one out of service plane cause so much trouble for a major airline?? But it worked mostly in our favor, so no complaints this time around.

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