Can loyalty programs actually make changes that seem to make things better for customers, without taking benefits away elsewhere? Tune in to find out.

Thank goodness change is such a constant in this industry. Otherwise what would we have to talk about every week?

Delta made waves with its SkyMiles/SkyClub rules changes last week. Plus, new seats, new routes, and an end to revenge.

Intellectual property is a very real thing. So are weather-induced diversions these days.

Picking an airport in Mexico might be a bit more challenging later this year. Plus flying whales and more Tokyo.

How much money can a one-plane airline lose in just two months? More than just about everyone involved expected.