DLD 182: Blown tires, blown service recovery

Alt text: The interior of an empty airport shuttle train with modern design, featuring rows of doors on both sides and handrails. Two passengers are seated at the far end of the train. The ceiling is illuminated with bright lights, and a digital sign above the passengers reads "Gates E." The train appears to be in motion, as the tunnel outside the windows is blurred.

A blown tire in Newark caused rolling delays and some pretty poor customer service in Portland. Delta struck a nerve in Georgia that could hurt it on the fuel tax front. Also, some talk about battery fires and lots of other news this week.

DLD 174: New year, new rules, new programs

A close-up image of a train ticket and a passport. The train ticket is for a journey from Chengdu South (Chengdunan) to Leshan, scheduled for November 12, 2017, at 09:32 AM. The ticket price is ¥51.0, and the seat number is 02 Car 15B. The background shows a blurred electronic departure board with red and yellow lights.

Welcome to 2018, where hotel loyalty programs are updating their rules and one is starting over completely. A late 2017 bankruptcy is finally getting resolved and new seats are coming (yes, slimlines) to a major European airline. And somehow we’re still relatively optimistic about the whole thing.

PointsHoarder 44: Did you say Bieber??

The image is a black silhouette of an airplane viewed from below, showing its wings and tail.

So, what did Justin Bieber do after nearly being arrested for smoking pot on a charter flight to Teterboro prior to the Super Bowl? Go out partying with PointsHoarder’s producer Rolo, of course! That’s just…

PointsHoarder 18: The year in review

Dear 2012: So long, and thanks for all the incredible experiences! This week’s episode is a (relatively) quick trip down memory lane for the PointsHoarder crew. We’re talking about a few quick news pieces (Air…

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