Winter weather is giving the industry some troubles, but there’s still plenty of hot news to discuss..

Can loyalty programs actually make changes that seem to make things better for customers, without taking benefits away elsewhere? Tune in to find out.

Thank goodness change is such a constant in this industry. Otherwise what would we have to talk about every week?

Delta made waves with its SkyMiles/SkyClub rules changes last week. Plus, new seats, new routes, and an end to revenge.

Intellectual property is a very real thing. So are weather-induced diversions these days.