DLD 272: Customer service is hard

A large group of people is gathered around a counter at an airport. Some individuals are holding documents and mobile phones, while others appear to be engaged in conversation or waiting. The setting is busy, with more people and seating visible in the background. The atmosphere suggests a situation where passengers might be seeking information or assistance.

Travel in India is hard. And when it goes sideways it can go really sideways. A mix of delays and cancellations this week brought that into stark relief and we’re talking about it on the show.

DLD 265: A luxury CRJ200 experience

The image shows a Qantas airplane parked inside a hangar at night. The aircraft has a special livery with the number "100" prominently displayed on the fuselage, likely celebrating the airline's centenary. The plane is being towed by a ground vehicle. The hangar is well-lit, and the Qantas logo is visible on the side of the plane and on the tail.

Is there such a thing as a nice CRJ200 ride? And why might a new world’s longest flight be a bad idea?? Plus another top tier got harder to realize and LAX is moving its pickup zone outside the terminal loop.

DLD 187: In it for the (Ultra) Long Haul

Alt text: View from an airplane window showing the aircraft's wing and engine. The sky is painted with hues of orange, pink, and blue, indicating either sunrise or sunset. Below, a blanket of clouds stretches out to the horizon. The image is serene and captures the beauty of flying above the clouds.

Don’t worry: This episode isn’t nearly as long as the flights we’re talking about. But with Perth-London service launched recently we’re all about the very, very long flights. Plus, special guest Cynthia Drescher is back to join in the conversation.

DLD 182: Blown tires, blown service recovery

Alt text: The interior of an empty airport shuttle train with modern design, featuring rows of doors on both sides and handrails. Two passengers are seated at the far end of the train. The ceiling is illuminated with bright lights, and a digital sign above the passengers reads "Gates E." The train appears to be in motion, as the tunnel outside the windows is blurred.

A blown tire in Newark caused rolling delays and some pretty poor customer service in Portland. Delta struck a nerve in Georgia that could hurt it on the fuel tax front. Also, some talk about battery fires and lots of other news this week.

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