DLD 454: Is there such a thing as real loyalty program enhancements?!?

a wall of canned food

Can loyalty programs actually make changes that seem to make things better for customers, without taking benefits away elsewhere? Tune in to find out.

DLD 448: ¿Cual Aeropuerto?

a plane taking off from a runway

Picking an airport in Mexico might be a bit more challenging later this year. Plus flying whales and more Tokyo.

DLD 447: Too much red

an airplane with many seats

How much money can a one-plane airline lose in just two months? More than just about everyone involved expected.

DLD 435: An eye on the future

New planes, new routes, and new seats all bode well for the future. And some lines being dropped might not be so bad, either.

DLD 427: Scrounging around

Alt text: "Interior view of a large, modern building with a high, arched ceiling supported by yellow metal beams. The ceiling features circular skylights, and the right side of the image shows a tall wall of windows allowing natural light to enter. The left side of the image includes a glass railing and a sign indicating an accessible area."

Fares are up, and revenues are strong in many markets. But that doesn’t mean everyone is doing great, financially or otherwise.

DLD 413: Living the Dream(liner)

A United Airlines airplane is flying over a large body of water with an island visible below. The sky is partly cloudy, and the aircraft is shown in profile with the airline's logo and name clearly visible on the fuselage and tail.

Just a couple hundred (more) new planes coming to United through the end of the decade. Nothing to get excited about here.

DLD 409: Sorry we missed you

Alt text: A nighttime view of an airport with modern, illuminated streetlights lining the road. In the background, there is a control tower and a distinctive, futuristic building with an arched design. Several vehicles, including a bus, are visible on the road.

Maybe we’re supposed to say something in advance when the publishing schedule changes. Oopsie.

DLD 407: No first? No problem!

Aerial view of an airport with multiple airplanes parked at the gates and taxiing on the runway. The image shows a control tower in the center and various airport buildings and infrastructure. The wing of an airplane is visible in the foreground, indicating that the photo was taken from inside an aircraft. The surrounding landscape includes fields and distant buildings under a partly cloudy sky.

What happens when you dupe consumers for decades with the confusing names between classes of service then make a change to a tiny part of the fleet? Fun times, indeed.

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